Wednesday, September 23, 2009

Moen cynic

How difficult can it be to send what was requested?

< lateral slide >
Like thinking about making money when you buy, rather than when it's time to sell, it's all about the hiring rather than the firing.
< /lateral slide >


Asked for the one little part and was shipped 15 bags of parts and some other random bits that had nothing to do with my conversation with customer service at Moen. The phone convo left no doubt in my mind that the correct terminology and part numbers had been communicated.

Tight ship Moen.


1 comment:

  1. This is why I like on-line ordering, no communication errors (unless I make a typo, then it is my fault).